Exchange and Return Policy - Yaz Online Store

In our commitment to customer satisfaction and a safe and reliable shopping experience at Yaz Online Store , we outline below our exchange and return policy:

First: Replacement policy

1. The consumer has the right to exchange the product within 7 days from the date of receipt, provided that it is in good condition and unused, and in compliance with the provisions of the statutory and contractual warranty.
2. The product is inspected by the store team to ensure its safety before the exchange process is completed.
3. The consumer bears the shipping costs if they wish to exchange the item, while in the case of an international exchange, the consumer bears the full shipping and delivery costs of the shipping company.
4. If the replacement is due to a manufacturing defect or an order error, Yaz Online Store will bear all shipping costs and appropriate compensation to the consumer.

• Cases in which replacement is not permitted: If the product was manufactured specifically according to the consumer’s request or according to specifications determined by him (unless it is defective or does not meet the agreed specifications).
• If the product is audio or visual material (such as CDs, software, or digital games) and has been used.
• If the product is books, printed matter, newspapers or magazines.
• If the defect results from misuse or storage by the consumer.
• If the product is part of services related to accommodation, transportation or catering.
• If the product is software or products that are downloaded electronically over the Internet.

Second: Return Policy

1. The consumer has the right to terminate the contract and return the product within 7 days from the date of receipt, subject to the statutory and contractual guarantees.
2. The product must be in good condition, unused, with all its accessories and original packaging, and must be inspected before the return is accepted.
3. The consumer bears the shipping costs for the return process, and in the case of an international return, the consumer bears the full shipping and delivery costs of the shipping company.
4. If the return is due to a product defect or an order error, Yaz Online Store will bear all shipping costs and compensate the consumer appropriately.

Cases in which no refund is due

• If the product is manufactured to a consumer's order or to special specifications.
• If the product is audio, visual or digital software after opening or using it.
• If the product is books, printed matter, newspapers or magazines.
• If the defect is caused by misuse or negligence by the consumer.
• If the product is included in the accommodation, transportation or catering services.
• If the product is software or digital products that are downloaded over the Internet.

Important notes

• Exchanges and returns are processed by contacting customer service via the official communication channels announced in the store.
• We strive to process orders as quickly as possible, and returns or exchanges usually take 5 to 10 business days .
• The refund will be processed according to the original payment method used for the purchase. It may take additional time for the refund to appear in the consumer's bank account, depending on the policy of the bank or card issuer.